Refund Policy

01The short version

Stars Prompt sells a digital product: curated AI prompt packs delivered as Markdown files that unlock in your account immediately after payment. Because delivery is instant, refunds work as follows:

• Refunds are available within 14 days of purchase as long as you have downloaded two or fewer of the files in your tier. From your third download, the tier counts as used and the purchase is final. Email us from the address on your account.
• If a technical failure on our side ever prevents your purchase from unlocking, you get a full refund regardless of the window.

02The 14-day window

Within 14 days of purchase, contact support@starsprompt.com from the email address on your account. If you have downloaded two or fewer of the files in your tier, we refund the payment in full.

The count is objective and is not a matter of interpretation: every download is recorded in your account with its date and file name, and that record decides. Downloading the same file twice counts once. Deleting your account, clearing your browser or losing the files does not reset the count.

03Technical delivery failures

If a fault on our side prevents your purchase from unlocking — the payment succeeded but your modules never appeared — contact support. We will either fix the delivery promptly or refund you in full, at your choice. This applies regardless of the 14-day window.

04From the third download

Your third download marks the point where the tier is treated as delivered and consumed: from then on the purchase is final and no longer refundable. This applies to every tier, including Starter, whose three modules are all reached at that same point.

Two downloads or fewer keeps you inside the 14-day window, whatever those files were. Opening a file to check that your purchase worked is a download and counts as one; if you only want to see what a module looks like before deciding, use the free sample on the site instead.

Where consumer protection law in your country grants rights that cannot be waived, nothing in this policy limits them.

05How to request a refund

Email support@starsprompt.com from the email address on your Stars Prompt account. Include the approximate purchase date and the tier you bought (Starter, Advanced, or Elite).

We respond within 2 business days. Approved refunds are issued through Stripe to your original payment method and typically appear within 5–10 business days, depending on your bank.

06Unrecognised charges

Charges appear as STARS PROMPT on your bank or credit card statement. If you see a charge you don’t recognise, please email support before opening a dispute with your bank — we resolve these quickly, and a direct refund is faster for you than a chargeback process.

07Contact