01Email support
support@starsprompt.comWrite from the email address you used to buy, and tell us the tier and the approximate date. For a refund, use the subject “Refund” so it reaches the right place.
We usually answer within one business day. Messages sent at the weekend are answered on the next business day.
We never ask for your card number or your password. If someone does, it is not us.
02Seller details
Stars Prompt is operated as an independent sole proprietorship.
Formal notices and legal correspondence: support@starsprompt.com
- Product
- Digital prompt packs, delivered online
- Statement descriptor
- STARS PROMPT
- Payments
- Stripe · one-time, no subscription
- Currency
- US dollars (USD)
- Delivery
- Instant, into your account, immediately after payment
- Refunds
- 14 days from purchase, see the Refund Policy
- Business address
- Available on written request to the email above
03Before you write
- Files locked after paying? Refresh your account and sign out and back in. If it is still locked, send us the Stripe receipt number and we fix it or refund you in full.
- Do not recognise the charge? It shows as STARS PROMPT. Write to us before contacting your bank; we can identify it in minutes.
- Refund request? The Refund Policy explains the 14-day window and what we need from you.
- Licence question? The Terms of Service covers what you may do with the prompts and with what you produce using them.
- Data request? The Privacy Policy explains how to access, correct or delete your data.
04Payments
Payments are processed by Stripe. Card details are entered directly into Stripe’s secure checkout and we never see or store them. If you need an invoice or a receipt, ask from the email used for the purchase and we will send it.